Contact the Yawm team
Use info@dawm.app for app questions, bug reports, feature suggestions, and corrections to this website. You can also find Contact us in the app’s Settings.
Join the Yawm WhatsApp community for announcements, upcoming feature previews, and general feedback. For help with your individual account, email the team.
- Include your device model, operating system version, and Yawm app version.
- Describe the steps that led to the problem and whether you were online or offline.
- For reading or audio issues, include the surah and verse, reader view, translation, and reciter when relevant.
- Attach a screenshot if it helps, with private account details removed. Never send a password or sign-in code.
Reading goals, widgets, and reminders
Choose your daily reading duration in Settings → Daily reading goal. The base threshold that secures a reading streak is separate from the full daily goal. If progress looks wrong, include the date, the goal you selected, and what the reading screen showed when you contact us.
For reminders, open Settings → Notifications and check both your chosen reminder types and your device’s notification permission. Ayah and streak widgets are available on iPhone and iPad Home and Lock Screens and on Android Home Screens. Android Lock Screen support depends on the device and launcher.
If a widget looks out of date, open Yawm and allow time for the device to refresh it. Include your device model, widget type, and whether the app itself shows the correct information when reporting a problem.
App blocking on iPhone and iPad
App blocking requires iOS or iPadOS 16 or later, Screen Time permission, an enabled daily reading goal, and at least one selected app or category. Open Settings → App blocking to check your setup. This feature is not available on Android.
Selected apps unlock when you earn today’s base reading streak, not only after the full daily goal. If the apps stay blocked after that milestone, include your device and app versions, the date, and the status shown in App blocking when you contact support.
Offline reading, translations, and audio
Open Settings → Downloads while connected to choose from 140 translation options and manage recitation downloads. Audio downloads are specific to the reciter and surah. Confirm the selected translation and reciter, then test them with Wi-Fi off before travel. The translation catalog is separate from the app’s eight interface languages and its English-language vocabulary quizzes.
If a download fails, reconnect and retry. Avoid clearing app data or reinstalling before checking what is saved and contacting us if necessary.
Vocabulary games and online activities
Starting vocabulary quizzes, saving quiz results, creating reflections, and AI search require an internet connection. If you see an offline message, continue with prepared reading content and try the activity again once connected.
Vocabulary quiz meanings currently use English. The app’s interface language and reader translation choices do not change every learning activity into that language. For a persistent quiz problem, include the reading range and the quiz step where it occurred.
Report a Quran text or translation display issue
Please include the exact surah and verse reference, the selected script or page layout, the translation source, and a screenshot. If a line or word appears cut off, include the device model and text-size setting. These details help us distinguish a display problem from a source-content question.
Account, privacy, and terms
Account deletion is available in the app’s profile settings and requires a connection. Deletion is permanent; read the confirmation before proceeding. If you cannot access your account, email support for help.
Read the published privacy policy and terms below for the service’s data practices and conditions. The iOS listing also links to Apple’s standard End User License Agreement.
Common questions
How do I contact Yawm support?
Email info@dawm.app or use Contact us in the app’s Settings. You can also join our WhatsApp community for general feedback and announcements using the community link above. For a bug report, include your device, app version, and the steps that reproduce the issue.
Why did my apps unlock before the full reading goal?
Yawm’s optional iOS app blocker unlocks selected apps when you earn the base reading streak for today. The full daily goal is a separate milestone, so this early unlock can be expected behavior.
Why can I only see one Quran page on my iPad?
Two-page reading requires Page view and an iPad landscape window with enough width. A portrait or narrow window can show one page. Try a wider landscape window and check the selected reader view.
How do I delete my Yawm account?
Open your profile settings in the app and choose Delete Account while connected. Review the confirmation carefully because deletion is permanent. Email support if you cannot access your account.
